Product & Startup Builder

AI can work against shared understanding

Added on by Chris Saad.

The problem with AI-generated analytics that allow anyone to create any insight at any time means that very few people across the business are looking at the same story at the same time.

This is true of AI interfaces and tools across many applications.

Consistency and shared mental models are just as important as AI-powered flexibility in everyone's hands.

Be careful about power undermining shared narratives and mental models.

This is a concern for both operating a business and designing great product experiences.